Program participants will be able to trade in one eligible device for a new Fly 11 Pro E-Bike with a spare UL 2271 battery. The agency expects to distribute approximately 400 e-bikes during the pilot.

Features of the Fly 11 Pro E-Bike include:

• Top speed of 20 mph
• Pedal assist range of 50 miles
• Weight of 75 lbs
• Charger with 5-6 hour FastCharging
• Each e-bike comes with a battery lock, USB phone charging port, waterproof speedometer and odometer with an LCD display, headlight, and taillight

After your application is successfully submitted, NYC DOT will review it. During the review process, NYC DOT staff may contact you to verify the details of your application or to ask for additional information.

If you receive an email or text notification about a status change to your application, please visit this application portal promptly and go to Status or follow the link provided in the notification. If you do not respond to a request for more information within seven days, your application will be rejected.

If you do not know how to respond to a request, please call 212-839-7100 to speak with a NYC DOT representative. When you call, state your language preference. Our staff will find a language interpreter to facilitate the conversation in your preferred language.

NYC DOT expects to distribute approximately 400 e-bikes during the pilot. If there are more eligible applicants than available e-bikes, NYC DOT will use a lottery system to randomly select program participants. Applicants who are not selected through the lottery process will be placed on a waitlist.

NYC DOT will notify both selected and waitlisted participants.

If selected, you must complete an online safety training before you can book an appointment to trade your device. Selected applicants must book an appointment within 7 days of being notified of their status change and acceptance. You must attend your trade-in event appointment to receive a new Fly 11 Pro E-Bike with a spare battery.

If you are placed on the waitlist, stay tuned for updates in case trade-in spots become available.

You must attend the trade-in event on the date, time, and location of your confirmed appointment.

If you cannot attend your appointment, please call NYC DOT at 212-839-7100 up to 24 hours before your appointment to reschedule. Applicants who miss their appointment will forfeit the opportunity to receive a new e-bike.

What to bring to the event:

• Your working mobility device (e-bike, e-moped, or gas moped) with any associated battery and charger
• The mobility device and associated batteries must match the details in your application
• A valid photo ID, such as IDNYC card, passport, NYS Benefit ID, or any other U.S. government-issued ID
• If your e-bike or moped was stolen or lost after you submitted your application, please contact NYC DOT at ebiketrade@dot.nyc.gov or call 212-839-7100 and notify us of your situation

The term “UL-certified” refers to an electric bicycle (e-bike), electric moped (e-moped), or battery that an accredited testing laboratory has tested and certified. The standards for each type of device are as follows: UL 2849 for e-bikes, UL 2272 for e-mopeds, and UL 2271 for batteries.

These graphics from our Before you Buy, Verify! campaign show how to check if your mobility equipment is UL-certified. Looking for the logos is a great starting point. For more information, please visit NYC DOT's Electric Bicycles & More webpage or DCWP's Inspection Checklists (see Micromobility Devices and Batteries).

*Please note: Only devices and batteries that are not UL-certified are eligible for trade in.

A Vehicle Identification Numbers (VIN) is a unique 17-character code (capital letters and digits) that identifies a particular moped, motorcycle, and any other type of motor vehicle. The vehicle manufacturer assigns a VIN to each vehicle and adds this information to the vehicle in the form of a sticker, metal tag, or direct etching on the frame.

The E-Bike Trade-In Program will only accept mopeds that do not have VIN. Mopeds without a VIN cannot be registered at the DMV, hence they cannot be operated legally on New York City streets.

Tips:

• The location depends on the brand of the moped, so it is also helpful to consult your moped’s owner’s manual, review the manufacturer’s website, or reach out to their customer service
• The VIN will also be listed on the moped's registration documents
• Some common locations for VINs on a moped, limited-use motorcycle, or scooters include:
  
  1. Steering Column: Check the bodywork on or near the steering column
  2. Engine Casing: In some mopeds, the VIN is located on the engine itself
  3. Side Panel or Frame: Inspect the body of the moped around the seat or the sides of the frame for a metal plate or sticker with the VIN